Rose Court

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COVID 19 Virus Update-9/4/20

September 4, 2020


Residents and Families:

We appreciate your cooperation and support during these unprecedented times. Social distancing and other virus-related restrictions have been difficult for all of us during this pandemic. Some of you may be aware that Arizona is beginning to move forward to “reopen” our senior facilities to visitation, and our family members and residents understandably want to know when visitation will start and how it will occur.

Given the continuing threat of the virus to our vulnerable residents, any reopening of a community to indoor visitation will depend on a variety of factors including:

  • Local County COVID-19 transmission rates and community spread of the virus;
  • The existence of any positive cases for staff or residents within our building; and
  • Any changes in guidance issued by the CDC, the local health department and/or the Arizona Department of Health Services.

Compassionate end-of-life indoor visitation will continue as it has throughout the pandemic, regardless of the circumstances outlined in this communication.  This end-of-life visitation will continue with the same restrictions that have been in place since the beginning of the pandemic.  If you or your loved one fall within this exception, please contact us for more information.

For those visits that don’t fall within this exception, Senior Living facilities are permitted to have indoor visitation if the facility does not have a current COVID “outbreak” as defined by the CDC and local health department.

However, certain requirements will be put on any indoor visits based on the stage of viral “community spread” our county is currently experiencing.  The stages of “community spread” have been defined by the Arizona Department of Health Services as:

  • Minimal – Evidence of isolated cases or limited community transmission, case investigations underway; no evidence of exposure in large communal settings;
  • Moderate – Evidence of sustained transmission with a high likelihood or confirmed exposure within communal settings and potential for rapid increase in cases; and
  • Substantial – Evidence of large scale, controlled community transmission, including communal settings (e.g., schools, workplaces).

Unless our community is currently experiencing a COVID outbreak, starting September 8th, we will be allowing indoor visitation.  However, depending on the stage of viral spread in our county, certain requirements may be different:

  • If our county is currently in the Substantial or Moderate Stage, any indoor visitors will be required to:
    • Upon arriving to the community for the visit, sign a document attesting to compliance with certain requirements:
      • Visitor has had a negative COVID test finding (Antigen or PCR) received no more than 48 hours PRIOR to the planned visit;
      • Visitor has had no signs or symptoms of the virus since the test was taken until the time of the visit; AND
      • Visitor must have isolated from the time the COVID test was taken until the time of the visit;
    • Visits may be restricted to a particular location;
    • The number of visitors allowed per resident or per day may be restricted; and/or
    • The length of the visit with the resident may be restricted.

If our county continues in the Moderate phase for the next two weeks, we will begin outdoor visitation on September 17th.  Any visitors will have the same requirements outlined below, in addition to other restrictions that we will provide to you when you schedule your visit.  However, outdoor visitors are not required to have a recent negative COVID Test.

Regardless of if the stage of community spread, anyone wishing to visit with residents outdoors or indoors will have the following requirements:

  • Visits must be scheduled with our community at least 24 hours ahead of time. Visits will be scheduled Monday-Friday between 11-3pm. We may expand hours and days at a later date.
  • There will be a single point of entry into our building.
  • Visitors will be required to wear a mask at all times whether engaging with staff or residents outside of our building or entering our building;
  • Our community will assess all visitors to the facility as it has been doing for those that have been permitted in the building during this quarantine period. This assessment will include:
    • Visitor’s temperature will be taken (if above 99.4, an individual will not be permitted in the building); and
    • Visitor will be observed for certain signs/symptoms of the virus and inquiring if said signs/symptoms have been experienced by the individual (if any are observed or recently experienced, the individual will not be permitted in the building);
  • All visitors will be required to wash their hands upon arrival and before interacting with any residents.
  • All visitors and residents will be required to engage in physical distancing and wear masks at all times during the visit with the resident;
  • If visits are allowed in a resident’s room (*visits to a resident’s room will not be permitted if the resident has a roommate or in certain stages of viral spread stage):
    • Visitor may not use the resident’s rest room; and
    • Visits in the room may last no longer than 15 minutes.

NOTE:  If a visitor refuses to comply with any of these requirements, visitor may be immediately removed from our community and denied access until all the COVID-19 visitation restrictions are lifted.

Also, if the community learns that it has moved into a new COVID outbreak, it may immediately re-implement some indoor visitation restrictions to prevent any additional spread of the virus to residents.

We will provide you a list of any additional requirements based on the stage of community spread when you call to schedule your visit. Call 602-265-9813 speak with Andi.

Further phases of re-opening that may change these requirements for indoor visits will be communicated and will be based on monitoring any changes in the virus spread within our building and local community and guidance provided by our local health department, the CDC and Arizona Department of Health Services.

We will continue to monitor the situation and look to expand ways to safely allow families to see their loved ones and for our residents to enjoy more of the privileges we all enjoyed prior to coronavirus. Just as we diligently planned for implementing restrictions, we are diligently planning on how to safely ease them. Please be assured we are taking these measures to keep our community safe.

Please keep all of our residents and staff in your thoughts and prayers.

As always, please contact me with any questions or concerns.


Carolyn Lynch
Executive Director


Beautiful cactus at Rose Court in Phoenix, Arizona
Resident and caregiver at Rose Court in Phoenix, Arizona
Woman smiling at Rose Court in Phoenix, Arizona
Sunset with cactus at Rose Court in Phoenix, Arizona
Resident of Rose Court in Phoenix, Arizona